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Where can I edit my contact information?
To modify your contact information, log in. In the "My Account" menu click "Account Settings". On the "Contact Settings" tab, make any needed changes and click "Save Changes".
Date Updated: 06/13/2011
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Where do I enter my credit card information?
Log in and click "My Account". On the "Quick Links" tab, click "Credit Card Settings". Enter your credit card information and click "Save Changes".
Date Updated: 06/13/2011
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How can I edit my credit card information?
To edit your credit card information, log in. In the "My Account" menu click "Account Settings". Click the "Credit Card Settings" tab. Make any needed changes and click "Save Changes".
Date Updated: 06/13/2011
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My purchase failed because my credit card verification failed. I’ve checked all my information and it’s correct. What’s wrong?
If your address includes both a street number and an apartment or suite number, leave the apartment or suite number out of your credit card billing information (but do include it in all other contact...
Date Updated: 06/13/2011
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What login information can I edit?
You can edit your password, and the secret question and secret answer we use for identity confirmation.
Date Updated: 06/13/2011
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How can I edit my login information?
To edit your login information, log in. In the "My Account" menu click "Account Settings". Click the "Login Settings" tab. Make any desired changes and click "Save Changes."
Date Updated: 06/13/2011
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Can I change my account login ID?
No, you cannot change your login ID. If necessary, you can create a new account under a new login ID.
Date Updated: 06/13/2011
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What if I forget my account password?
If you forget your account password, you can check your old emails. We sent you an email with your account password when you first created your account. Or, click "Login" and then click "Lost...
Date Updated: 06/13/2011
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Can I change my password?
Yes. Log in, click "My Account", and then click "Login Settings". Type your new password in both text boxes and click "Save Settings".
Date Updated: 06/13/2011
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What is RCOM Shield?
International rules require that valid contact information—known as Whois—is available for every domain name. RCOM Shield cloaks your identity and provides proxy contact information in the Whois...
Date Updated: 06/13/2011
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Why can’t I use RCOM Shield with my .us name?
The .us Registry requires that .us domain names have actual identity and contact information, rather than forwarding information.
Date Updated: 06/13/2011
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What if someone sends something to the Whois Privacy Protection Service postal address?
For mail which does not appear to be unsolicited commercial mail, the Whois Privacy Protection Service may either forward the mail to you or fax a page of the communication. The Service will not...
Date Updated: 06/13/2011
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What if I need to prove ownership of a domain?
To prove ownership of your domain, temporarily disable RCOM Shield and then ask the verifying party to confirm whois registration details at the whois search page. To disable RCOM Shield, log in and...
Date Updated: 06/13/2011
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What is POP Email?
POP Email is web-based email that lets you set up mailboxes under your own domain name, and send and receive email anywhere in the world through a web browser.
Date Updated: 06/14/2011
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What is the difference between Email Forwarding and POP Email?
Email Forwarding redirects an email written to your domain name (for example, John.Doe@example.com) to a true email box/account (for example, John.Doe@hotmail.com); any responses come from the...
Date Updated: 06/14/2011

